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Hotel Room Status -Many people say that working in a hotel is good, isn’t it? Wear a suit, tie, handle important people and the service charge is high.
Indeed, such a mindset is still inherent in the minds of the general public. In fact, when directly involved in the world of hospitality, it is not as beautiful as the image.
Just like working in other industries, there are many things that we must learn and understand before going into the field.
Starting from the system, work culture, and especially in hotels, the most important thing for us to know at the beginning is the status of the rooms.
This is very important because the status of this room will be related to what actions will be taken against the room.
40 Complete Hotel Room Status
Hotel room status is a sign that is used to make it easier for the operational team to identify what actions should be applied to that room.
Also read: Upselling Tips for Front Office Hotel Teams
The status of this room will appear in the property management system (PMS) and can be seen by all teams in the hotel.
The following are some of the common room statuses we encounter when we are on duty in hotels. For those of you who are just learning about hospitality, you can note this:
1. Vacant Clean
The room is empty and clean
2. Vacant Dirty
The room is empty but still dirty
3. Vacant Ready
The room is clean and ready for sale
4. Occupied Clean
The room has been filled with guests and has been cleaned by the room attendant
5. Occupied Dirty
The room has been filled with guests but the room attendant team has not cleaned it
6. DND (Do Not Disturb)
Guests in the room do not want to be disturbed
7. OOS (Out of Service)
Room under repair
8. OOO (Out of Order)
Rooms are under repair and usually last a long time. Damage may occur quite seriously for this room and takes a long time. In OO conditions it will usually reduce availability
9. EA (Expected Arrival)
List the names of guests who will check in and already contains the room number
10. ED (Expected Departure)
List the names of guests who will check out on that day
11. Check-in (C/I)
Guests who have arrived at the hotel and complete all administration before entering the room
12. Check Out (C/O)
Guests who have paid all payments and have left the hotel
13. DU (Day Use)
Guests who check-in in one room but will check out on the same day before the night audit is run
14. SO (Sleepout)
Guests who have booked a room but don’t sleep in the room
15. COMP (Compliment)
Guests who stay but are not charged a room fee (Free). These are usually guests from the media for marketing needs, guests from the hotel owner or the owner’s family.
16. WIG (Walk in guest)
Rooms are occupied by guests who come directly to the hotel and book on the same day. In other words without making a reservation in advance.
17. VIP (Very Important Person)
This means that this room is filled by someone who is quite important or a public figure. For example Officials, Artists, and others.
Special services are also needed to handle guests in rooms with a VIP sign.
18. HU (House Use)
The room occupied by hotel staff
19. Stay Over
The guest has decided not to check out and will stay at least one night.
20. Cleaning in Progress
The room Attendant is in the process of cleaning the room.
21. Sleep Out
The next hotel room status is Sleep Out. This means that hotel guests who have booked rooms and completed administration do not sleep in their rooms.
22. On Queue
The guest has arrived at the hotel, but the room provided is not ready. In such cases, rooms are placed on Queue status for housekeeping staff to prioritize those rooms first.
23. Skipper
The guest has left the hotel without making arrangements to settle his account.
24. LO Lockout
The room has been locked so that the guest cannot re-enter until he or she is cleaned by the hotel staff.
25. DNCO – Didn’t Check Out
The guest made arrangements to pay the bill (and thus excludes the skipper), but instead he left without notifying the Front Office.
26. DO Due Out
Rooms are expected to be vacant after the following guest checks out.
27. LC – Late Checkout
The guest has requested and is permitted to check out later than the hotel’s normal/standard check-out time.
28. EC – Early Checkin
The guest has requested Early Check-in and is permitted to check-in earlier than the hotel’s normal/standard check-in time.
29. V/C or O/V – Status Unclear
(Whether the room is vacant and clean or occupied or vacant) needs to be verified by Housekeeping staff.
30. VCI – Vacant, Cleaned, and Inspected
Empty Room, Cleaned and Checked by Housekeeping Supervisor.
31. H/L – Heavy Luggage
Guests bring luggage that is heavier than normal.
32. L/L – Light Luggage
Guest with very light built-in onions.
33. N/L – No Luggage
Guests come with no luggage.
34. DL – Double Lock
The guest has put a double lock in the room.
35. CL – Chain Lock
Guests install chain locks in hotel rooms.
36. NCI – Newly Checked In
The room has been checked within the last 1-2 hours.
37. NS – No Show
Guests who make room reservations but do not register or check in.
38. SR – Service Refused
The guest refuses to have the room cleaned.
39. V – Vacant
Empty
40. MUR – Make-Up Room
Doing guest room cleaning work after guests check out, then they have cleaned again so that guests who have just come to stay again can rest in peace, comfort, and safety.
41. PMR – Please Make up Room
That is, the guest asks for the room to be cleaned
Those are some of the statuses of hotel rooms that are generally used in a hotel.
Of course, by knowing these terms, housekeeping and the front office will find it easier to work together and communicate effectively.